Is the service you get real or box ticking BS?

How is your meal?
I’ll do that right away!
We’ll get that to you by the end of the week.

We all encounter statements such as these on a regularly basis – what we get in return depends upon how providers make us feel as a result of their actions.

How much value they place on your custom AND your experience can make all the difference.

Much can be argued on getting things done right and making sure they’ve exceeded expectations but at the heart of it, lies the emotion of how connected we are to a business/service.

Personally, I’ll return to a venue based upon not just the food but the experience I get as a whole (exception being the footy – I’ll go whether we win lose or draw)

The food may be amazing, the coffee may be the best I’ve had but if the experience isn’t great it’s unlikely I’ll be back. That said if mistakes have been made – and rectified to the point where it’s not the first thing I think of when giving an opinion of said venue, I’m likely to return.

The product is half the battle – the service is that other magical 50%.

Published by Matt Elson

Bringing you the latest in not only my personal journal into the world of disability Bodybuilding, but a discovery into latest events, profiles, news and promoting awareness of this great sport Based in Bristol in the UK, I’ve been competing in Disability Bodybuilding for the last 3 years in a journey which has taken me all over the country to national, international & world championships and I am so so grateful for that opportunity that had changed my life. Living with Cerebal Palsy has its challenges, but everyone has their individual hurdles to negotiate. Gaining strength both physically & mentally and adapting to the surrounding is all part of this journey. This is a mission to raise awareness, to promote our great category to develop opportunities for others. Please get in touch if you’d like to discuss more!

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