Visiting a well known Portuguese restaurant which serve a variety of spicy chicken, I knew exactly what I was gonna get… Quick, quality food which is pretty good value too.
When asked the obligatory “how is everything with your food?” you give the same answer, “everything’s A OK thanks” and then you get on with your meal. Except this time was different…a quick comment stating that the place had never let us down, turned into one of the nicest gestures I have been witness to in the restaurant trade…
Two minutes later, same lady arrives with a ‘chicken cheque’, a voucher for two meals of the same value for when we next visit just to say thanks for taking the time for giving them that positive feedback – now THAT, ladies and gentlemen is service.
I got some bloody good food, in return they get a loyal customer… Simple as that.
Thanks Nando’s…. we’ll be back, again & again.